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    Refund Policy - UpscaleIMG.AI

    Thank you for choosing UpscaleIMG.AI for your image enhancement needs. We strive to provide high-quality services. If you are not completely satisfied with your purchase, please review this Refund Policy to understand your rights and options.

    Kembali ke UpscaleIMG.AI Syarat & Ketentuan Hubungi Dukungan
    Read Refund Policy

    Refund Overview

    This Refund Policy explains your rights regarding credits, refunds, and how to request a refund from UpscaleIMG.AI.

    Thank you and Scope

    Thank you for choosing UpscaleIMG.AI. We provide image enhancement services via credits and subscriptions at UpscaleIMG.AI. This Refund Policy explains definitions, eligibility, non-refundable conditions, request process, exceptions, and contact information.

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    Definisi Kelayakan Request Process

    1. Definitions

    Key terms used in this Refund Policy

    Definisi

    The terms below apply throughout this policy:

    • Refers to UpscaleIMG.AI (“we”, “us”, or “our”).
    • Virtual tokens or subscription units you purchase to use UpscaleIMG.AI services.
    • The image enhancement and related solutions provided on our website.
    • Anyone purchasing or accessing services from UpscaleIMG.AI.

    2. Eligibility for Refunds

    Refunds are available under the following conditions:

    • Full refund for purchased but unused credits if requested within 14 days of purchase.
    • Refunds may be granted if technical problems on our end prevent use of purchased credits and support cannot resolve the issue.
    • If you cancel your subscription and have unused credits, you may request a pro-rata refund for unused credits, less discounts received.
    • If you are not satisfied and have not used more than 10 credits, you may request a refund with a detailed explanation within 14 days of purchase.

    Refunds are assessed per account in line with these conditions.

    3. Non-Refundable Conditions

    Situations where refunds are not available

    Non-Refundable Conditions

    The following are not eligible for refund:

    • Credits used to process images are not refundable.
    • Gifted or promotional credits and trial credits are non-refundable.
    • Credits expired or forfeited due to account closure or inactivity are not eligible.
    • If more than 10 credits have been used, refund claims may be partial or subject to additional review.

    Security & Retention

    We maintain appropriate security controls for account and payment data. Refund eligibility is determined per account and subject to verification to prevent fraud or misuse.

    Fees for services already rendered or processed remain non-refundable unless otherwise stated in this policy.

    4. Refund Request Process

    How to request a refund and what to expect

    How to Request

    Submit your refund request within 14 days of purchase by emailing support@upscaleimg.ai. Include your registered account info, order details, and reason for the refund.

    • Our support team will review and respond within 5 business days.
    • If approved, refunds are returned to your original payment method within 7 business days.
    • Partial refunds may be granted for unused credits (up to 10 credits) only.

    Review & Verification

    We may verify account details and usage history to confirm eligibility. The review process helps prevent fraud and ensures refunds follow policy rules.

    If additional information is required, our team will contact you via the email provided on your account.

    5. Exceptions

    Situations where refunds are not granted

    Exceptions

    Refunds will not be granted for dissatisfaction unrelated to the service, such as change of mind or misuse. Accounts violating Terms & Conditions (including prohibited content) are not eligible for refunds.

    Fees for paid services already rendered are non-refundable unless specifically stated otherwise.

    6. Contact Information

    Data Controller / Support: UpscaleIMG.AI

    Kontak: support@upscaleimg.ai

    Situs web: UpscaleIMG.AI

    To request a refund, please email support@upscaleimg.ai with your account and order details.

    7. Policy Changes

    Updates to this policy

    Perubahan pada Kebijakan Ini

    UpscaleIMG.AI reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page and are effective upon posting.

    We are committed to fairness and transparency. If you have unique circumstances, please reach out—our team will do our best to assist you.

    Dukungan & Sumber Daya

    Additional resources for refund-related questions

    Refund FAQ

    Common refund questions answered

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    Need Help With a Refund?

    For questions about this policy or to request a refund, contact support@upscaleimg.ai. We will review your request promptly.

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